|Environment||ScaleArc 3.X All Platforms|
KB 2252 - Failed to update date time
KB 2253 - Failed to update NTP server
KB 2254 - Failed to update time zone
KB 2255 - Unable to get time zone details
KB 2256 - Timezone specified <name> is not a valid timezone
1) Name resolution / DNS - cannot resolve the NTP server name, check your DNS settings from Settings -> Network setting page.
2) Wrong NTP server name or IP address - Make sure you enter the correct NTP server data.
3) Outbound network connectivity isn't working - check external firewall settings for port UDP/123. If ScaleArc instance is in the cloud (AWS, Azure, Google) - check your security groups settings for correct inbound/outbound rules.
If the problem persists please contact ScaleArc customer support at email@example.com.
For other errors codes 2252, 2254, 2255, and 2256 please contact ScaleArc customer support at firstname.lastname@example.org.
If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.
We are available 24x7 by phone at +1 972-588-4221. For general support inquiries, you can also e-mail us at email@example.com.
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